We provide three categories of
service level to suit the size of your business or complexity of
work.
Our aim is to ensure that we achieve the
highest quality of delivery at all times but do not engage unnecessary
levels of management overhead where it's not necessary, thereby
keeping your costs to a minimum.
This service typically supports tasks that do not
warrant the complexity or overhead of large scale planning and project
management. Examples of services that fall into this range would
be the delivery of standard Information Websites,
smaller business I.T. Health Checks
or the smaller upgrades to your existing I.T. set up.
Engaged for Project sized jobs this level covers
anything from basic planning, reporting and control to full scale
Lifecycle Management including:
- Detailed Requirements Capture and
Analysis
- Design
- Implementation
- Functional Test
- Systems Test
- Beta trials
- Post Installation Support.
- Full Earned
Value Project Management Tracking and reporting.
The extent of the management required is usually
determined during the initial scoping of the task.
The Business Service Level is the pinnacle service
we provide. Unlike the Task or Project level services it is not
based on size of work involved. It's the most cost effective and
productive to your business. It's the one we urge all our customers
to engage...
The Business Service Level is for customers with
any size of business in the small/medium sector that would prefer
to have a long term optimised I.T. service delivery.
We initially catalogue the state of your I.T. set
up via an I.T. Health Check and
and establish a clear understanding with you of your business plan.
Then, using this information we prepare, review and agree a plan
for your I.T. and/or management systems (up to 5 years ahead) moving
you to the most optimised state.
This typically focuses first on the near term solutions
to existing problems and short term expansion and upgrade requirements.
Then the medium and longer term plans will be executed phasing in
changes that best support your growth and maintain your business
optimisation.
The plans are flexible and move with your business
needs. By establishing the longer term plans we allow you to understand
your I.T. budget with confidence and provide for the most productive
I.T. and management set up to keep you at your competitive edge.
Our standard contracts run from 2 to 5 years.
